This Refund & Cancellation Policy applies to all tickets and services purchased through Kathmandu Sightseeing and outlines conditions under which refunds may be issued.

1. GENERAL POLICY

• All ticket purchases are generally non-refundable once confirmed or activated.
• Refunds are only considered in exceptional circumstances as defined below.

• Refunds may be considered under the following situations: - 
• Duplicate payment for the same ticket 
• Service cancellation by Kathmandu Sightseeing without providing an alternative 
• Technical errors resulting in incorrect ticket issuance 
• All refund requests must include valid proof of purchase and relevant documentation.

3. NON-REFUNDABLE CIRCUMSTANCES

• Tickets partially used or unused due to personal reasons
• No-shows or late arrivals
• Missed boarding or failure to utilize services within the ticket validity period
• Force majeure events such as natural disasters, political unrest, strikes, or government restrictions

• Approved refunds will be processed through the original payment method.
• Processing time may take 7–14 business days depending on the payment provider.
• Kathmandu Sightseeing is not responsible for delays caused by banks or third-party payment processors.

• For refund requests or queries, please contact: info@kathmandusightseeing.com 

6. GOVERNING LAW

• This policy shall be governed by and interpreted in accordance with the laws of Nepal, with courts of Kathmandu having exclusive jurisdiction. 

By using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.